Shipping Policy – Roarkn

This Shipping Policy outlines the terms and conditions for the shipment of adventure-ready men’s & women’s clothing, bags, and gear (the “Products”) purchased from Roarkn (“we,” “us,” or “our”) through our website [www.roarkn.com] (the “Site”). By placing an order with Roarkn, you agree to the shipping rules, timelines, and provisions set forth below.

1. Order Processing Timeline

After you receive your “Order Confirmation” email (sent once we verify payment and product availability), we will process your order for shipment within 1–3 business days. Business days exclude weekends (Saturday and Sunday) and major public holidays in the United States (e.g., Christmas Day, Thanksgiving Day, New Year’s Day).

  • If you place an order after 3:00 PM PST on a business day, it will be processed the next business day.
  • For orders placed during peak periods (e.g., Black Friday, holiday sales), processing may take up to 5 business days due to high order volume—we will notify you via email if processing is delayed beyond 3 days.

2. Delivery Timeline

Once your order is shipped, delivery of your Products will generally take 6–12 business days to reach any destination worldwide. This timeline begins from the date your order is marked “Shipped” (and you receive the “Shipment Confirmation” email).

Please note: Delivery timelines are estimates only and may be extended by factors beyond our control, including but not limited to:

  • Customs clearance delays (common for international shipments, as customs processing times vary by country).
  • Local logistics disruptions (e.g., weather events, labor shortages, or transportation delays).
  • Remote delivery locations (e.g., rural areas may require additional time for final delivery).

We will notify you via email if we anticipate a delivery delay of more than 3 business days beyond the estimated timeline.

3. Shipping Costs & Coverage

Roarkn offers free shipping on all orders worldwide, regardless of order value, product type, or delivery destination. No additional shipping fees, surcharges, or taxes related to shipping will be added to your order total at checkout.

  • This free shipping applies to both standard delivery and return shipments (we provide pre-paid return labels for eligible returns, as outlined in our Refund Policy).
  • We do not offer expedited or premium shipping options at this time—all orders are shipped via our standard global shipping partners (e.g., UPS, FedEx, DHL, or local postal services, depending on the destination).

4. Shipping Confirmation & Tracking

Once your order is shipped, we will send a “Shipment Confirmation” email to the email address associated with your order. This email includes:

  • A unique tracking number for your shipment.
  • A link to the shipping carrier’s website, where you can monitor the real-time status of your delivery (e.g., “In Transit,” “Out for Delivery,” “Delivered”).

Important notes about tracking:

  • Tracking information may take 1–2 business days to update on the carrier’s website after you receive the Shipment Confirmation (this is due to carrier processing delays).
  • For some remote or international locations, tracking updates may be limited (e.g., the carrier may only provide confirmation of shipment and delivery, not intermediate steps).
  • If tracking shows your order as “Delivered” but you have not received it, check with your local carrier, neighbors, or building management first—packages are sometimes left in secure locations (e.g., mailrooms, porches) to prevent theft. If you still cannot locate the package, contact us within 3 days of the “Delivered” status.

5. Address Accuracy

You are responsible for providing a complete, accurate, and current shipping address at checkout. We cannot be held liable for:

  • Delays or failed delivery due to incomplete or incorrect address information (e.g., missing apartment number, wrong city, misspelled street name).
  • Packages that are returned to us as “Undeliverable” (due to address errors). If this occurs, we will notify you via email and offer to reship the order (with a corrected address) or issue a refund (minus any non-recoverable shipping costs, if applicable).

To avoid issues:

  • Double-check your shipping address before submitting your order.
  • Include all necessary details (e.g., apartment/unit number, building name, postal code).
  • For international addresses, use the local format for street names and postal codes (you may reference the destination country’s postal service guidelines for accuracy).

6. Lost or Damaged Shipments

  • Lost Shipments: If your order does not arrive within 15 business days of the shipment date (or 20 business days for remote locations) and tracking shows no delivery confirmation, contact us at [email protected] with your order number and tracking number. We will investigate the shipment with the carrier and, if confirmed lost, issue a full refund or reship the order (at your choice) within 5–10 business days of confirming the loss.
  • Damaged Shipments: If you receive a shipment with damaged Products (e.g., torn packaging, broken gear, stained clothing), notify us within 48 hours of delivery:
  1. Email [email protected] with your order number, photos/videos of the damaged packaging and Product(s), and a detailed description of the damage.
  2. Our team will review your request within 1–2 business days. If approved, we will issue a full refund, send a replacement Product, or provide a pre-paid label to return the damaged item (at your choice).

7. International Shipping Considerations

For international shipments (outside the United States):

  • Customs Duties & Taxes: Roarkn’s free shipping does not cover customs duties, import taxes, or other fees imposed by the destination country’s government. These fees are the responsibility of the recipient and must be paid directly to the local customs authority or carrier to receive the package. We recommend checking with your local customs office before placing an order to understand potential fees.
  • Prohibited Items: Some countries have restrictions on importing certain types of Products (e.g., items with metal components, specific fabrics). It is your responsibility to ensure the Products you order comply with the destination country’s import laws. If a shipment is seized by customs due to prohibited items, we cannot issue a refund.

8. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping partners, logistics processes, or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site to make purchases after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this policy periodically before placing an order.

9. Contact Us

If you have questions, concerns, or requests related to shipping (e.g., order status, tracking issues, damaged shipments), please contact our customer service team at:

We will respond to your inquiry within 1–2 business days and assist with resolving your shipping-related issue.