Refund Policy – Roarkn

This Refund Policy outlines the terms and conditions for requesting and processing refunds for purchases of adventure-ready men’s & women’s clothing, bags, and gear (the “Products”) from Roarkn (“we,” “us,” or “our”) through our website [www.r oarkn .com] (the “Site”). By placing an order with Roarkn, you agree to comply with the refund rules set forth below. For details on returns (a prerequisite for most refunds), please refer to our Terms of Purchase.

1. Eligibility for Refunds

Refunds are only issued under the following circumstances, provided all applicable conditions are met:

Returned Products: You may request a refund for unused, unworn, and undamaged Products (with all original tags, packaging, and accessories intact) that are returned within 60 days of the delivery date. Returns that do not meet these criteria (e.g., used, washed, damaged, or missing tags) will be rejected, and no refund will be issued.
Defective or Incorrect Products: If you receive a Product that is defective (e.g., manufacturing error, broken zipper) or incorrect (e.g., wrong size, wrong item shipped), you are eligible for a full refund regardless of the return timeline—provided you notify us within 7 days of receiving the Product and provide photos or evidence of the defect/error.
Order Cancellations: Refunds for canceled orders are issued only if we approve the cancellation before the order is shipped. Once an order has been processed for shipment or dispatched, it cannot be canceled, and you must follow the return process to request a refund.
Out-of-Stock Products: If a Product in your order becomes unavailable after you place the order (and we cannot provide a suitable replacement), we will automatically issue a full refund for the unavailable Product within 5–10 business days of notifying you.

2. How to Request a Refund

To initiate a refund, follow these steps based on the reason for your request:

For Returned Products: First, complete the return process (as outlined in our Terms of Purchase):

Email our customer service team at [email protected] with your order number, the name of the Product(s) to be returned, and the reason for the refund.
Receive a pre-paid return shipping label (for global returns) and instructions from our team.
Ship the Product(s) back to us using the provided label.
Once we receive and inspect the Product(s) (to confirm eligibility), we will initiate the refund.

For Defective/Incorrect Products:

Email [email protected] within 7 days of delivery with your order number, photos/videos of the defect/error, and a detailed description of the issue.
Our team will review your request within 1–2 business days. If approved, we may ask you to return the Product (with a pre-paid label) or provide a refund without requiring a return (at our discretion, e.g., for minor defects).

For Order Cancellations:

Email [email protected] immediately after placing the order with your order number and subject line “Order Cancellation Request.”
We will confirm if the cancellation is approved (based on shipment status) and initiate a refund if applicable.

3. Refund Processing Timeline

Refund Initiation: After we approve your refund request (or confirm receipt/eligibility of returned Products), we will process the refund within 5–10 business days.
Refund Delivery: The time it takes for the refund to appear in your account depends on your original payment method:
Credit/Debit Cards: 1–3 business days (varies by card issuer).
PayPal: 3–5 business days.
Other Payment Processors: Refer to the processor’s terms (typically 2–7 business days).
Delays: If you do not receive your refund within the expected timeline, contact your payment provider first (as delays often occur on their end). If the provider confirms no refund has been received, email [email protected] with your order number and refund reference (if provided) for follow-up.

4. Refund Amount & Method

Refund Amount:
For eligible returned/defective/incorrect Products: You will receive a full refund of the purchase price (including any applicable taxes). Roarkn covers all return shipping costs (via pre-paid labels), so no deductions will be made for shipping.
For canceled orders: A full refund of the total order amount (including taxes) will be issued.
For out-of-stock Products: A full refund of the individual Product’s price (plus any applicable taxes) will be issued.
Refund Method: All refunds are credited back to the original payment method used to place the order. We cannot issue refunds to a different payment method (e.g., if you paid with a Visa card, the refund will go back to that Visa card) for security reasons. If the original payment method is no longer active (e.g., expired card), contact your bank or payment provider to claim the refund—we cannot reissue it to a new method.

5. Non-Refundable Items & Exceptions

The following are not eligible for refunds under any circumstances:

Products that have been used, worn, washed, altered, or damaged by you (e.g., stains from outdoor use, tears from improper handling).
Products returned without original tags, packaging, or accessories (e.g., missing backpack straps, removed clothing tags).
Custom or personalized Products (e.g., engraved gear, custom-sized clothing) unless they are defective or incorrect.
Shipping costs for returns sent without using our pre-paid label (we will not refund costs you incur for alternative shipping methods).
Gift cards (Roarkn gift cards are non-refundable and cannot be exchanged for cash, except where required by law).

6. Refund Status & Inquiries

To check the status of your refund:

Refer to the “Refund Confirmation” email we send once the refund is initiated (this email includes a reference number for tracking).
Contact your payment provider with the refund reference number to confirm if the funds have been processed.
If you have not received a refund confirmation within 10 business days of returning the Product or having your request approved, email [email protected] with your order number and return tracking number (if applicable) for an update.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices, legal requirements, or business needs. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site to make purchases after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this policy periodically before requesting a refund.

8. Contact Us

If you have questions, concerns, or issues related to refunds, please contact our customer service team at:

Email: [email protected]

We will respond to your inquiry within 1–2 business days and assist with resolving your refund request.